Shipping And Delivery Policy

1. Delivery Areas

Engine Express delivers to all major centres and most outlying areas in South Africa. Deliveries to neighbouring Southern African countries (Namibia, Botswana, Lesotho, Eswatini, Zimbabwe, Mozambique and others) can be arranged on request and are quoted separately.

2. Processing Time

Orders are processed once payment has cleared in our bank account. Engines in stock are normally prepared, inspected and dispatched within 1 – 3 business days of payment clearance. Where an engine must be sourced, we will advise you of the expected lead time before you pay.

3. Delivery Times

• Main centres: 2 – 5 business days after dispatch.
• Outlying and rural areas: 5 – 10 business days after dispatch.
• Cross-border deliveries: timelines depend on the courier and customs clearance and will be confirmed with your quote.

Delivery times are estimates and are not guaranteed. Engine Express is not liable for delays caused by couriers, weather, strikes, customs or other events outside our control.

4. Delivery Costs

Delivery fees depend on the size and weight of the engine and the delivery destination. The applicable fee will be quoted and shown on your invoice before payment. Customers are welcome to collect from our premises by prior arrangement at no delivery charge.

5. Receiving Your Order

• Someone over 18 must be available to sign for the delivery at the address provided.
• Please inspect the packaging and engine before signing. Note any visible damage on the courier's delivery note and notify us within 24 hours, with photos.
• Failed deliveries due to incorrect addresses or no one being available may incur re-delivery charges.

6. Cross-Border Duties

For deliveries outside South Africa, the customer is responsible for any import duties, taxes, customs fees and clearing agent charges levied by the destination country.