Privacy Policy

1. Introduction

Engine Express respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what we collect, why, and your rights.

2. Information We Collect

• Contact details such as your name, phone number, email address and delivery address.
• Vehicle details such as make, model, engine code and VIN, to help identify the right engine.
• Order, invoice and payment reference information (we do not store card details).
• Messages you send us through our contact form, email or WhatsApp.
• Basic technical information such as browser type and pages visited.

3. How We Use It

• To respond to enquiries and provide quotes.
• To process orders, payments, deliveries, returns and warranty claims.
• To keep accounting and tax records as required by law.
• To improve our website and service.
• To send you updates or offers, only where you have agreed to receive them. You can opt out at any time.

4. Sharing Your Information

We do not sell your personal information. We share it only with parties who need it to serve you, such as courier companies, payment providers and our IT and accounting service providers, or where required by law. These parties are required to keep your information confidential and secure.

5. Security and Retention

We take reasonable technical and organisational measures to protect your information against loss, misuse or unauthorised access. We keep personal information only for as long as needed for the purposes above or as required by law (for example, tax records are kept for at least 5 years).

6. Cookies

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can disable cookies in your browser settings, although some features may not work properly.

7. Your Rights

You may ask us what personal information we hold about you, ask us to correct or delete it, or object to its processing. Contact us at info@enginexpress-autoparts.co.za. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).