Refund And Returns Policy

1. Overview

We want you to be happy with your purchase. This policy explains when returns are accepted and how refunds are processed, in line with the Consumer Protection Act and the Electronic Communications and Transactions Act.

2. Change of Mind (Online Orders)

For orders placed online or remotely, you may cancel within 7 days of delivery, provided the engine is unused, has not been fitted or tampered with, and is returned in its original condition. The cost of returning the engine is for your account.

3. Wrong or Damaged Engine

• If we supplied an engine that is different from what you ordered, or it arrived damaged, notify us within 24 hours of delivery with photos.
• We will arrange collection and either replace the engine or issue a full refund, at no cost to you.

4. Returns We Cannot Accept

• Engines that have been fitted, run, stripped or modified (these are handled under our Warranty Policy).
• Engines with tampered or removed identification marks or warranty seals.
• Engines ordered incorrectly by the customer and fitted, or specially sourced to order, unless faulty.
• Damage caused by incorrect installation, overheating, lack of oil or coolant, or misuse.

5. How to Return

1. Contact us on 041 516 0485 or info@enginexpress-autoparts.co.za with your invoice number and reason for return.
2. We will give you a return authorisation and instructions. Returns sent without authorisation will not be accepted.
3. Once received, the engine will be inspected within 5 business days.

6. Refunds

Approved refunds are paid to the original payment method within 7 – 14 business days after inspection. A handling fee of up to 15% may be charged on change-of-mind returns to cover inspection and restocking, where allowed by law. Delivery charges are refunded only where the return is due to our error.